How can I make a payment for a product?

The payment options provided are PayPal, VISA, MasterCard, American Express, Amazon Pay and Discover. The checkout is secured by SSL so you can pay without any worries.

I am not certain which size would be perfect for a product I love. What should I do?

We appreciate your concern about getting the correct size. Please use our size chart for precise measurements and don’t hesitate to contact our customer service team for individual help.

Will I be able to give back a product if it doesn’t match my desires or fit me ideally?

Yes, very much so. We have a return policy that is easy and smooth for your contentment. Just start the process of returning within the given time period, and we will help you with all the necessary stages.

What if I am unable to find an exact match among the standard sizes? Can a custom fit be arranged for me?

Of course! We know that each person has their own sizing needs. Please get in touch with our team of customer service to talk about your requirement for a custom fit.

How long does it take for a product to be delivered to my location?

Delivery durations can be different based on your location and the method of shipping you select. We are dedicated to make sure deliveries happen quickly, so you will get a tracking number for observing how your shipment is progressing.

Does Free Shipping apply to all countries?

The Free Shipping offer can change depending on where you live. Look at our shipping policy or talk to the people in customer service for details.

What should I do if my order hasn’t been delivered yet?

If the time for your order to be delivered has passed and it is still not there, then you should contact our service team. They will look into the issue quickly and help you accordingly.

What do I do if I receive a faulty item in my order?

Sorry for the trouble. You need to talk with our customer service group right away. Give them all the information and pictures of the broken item, and we will organize a new one or give back your money as stated in our return policy.

My payment was declined. What should I do?

Payment declines are common and can happen for different reasons like not having enough money or security measures. We suggest you to verify your payment details and communicate with the card issuer or payment provider for more help.

Will my parcel be charged customs and import charges?

Customs and import duties may be enforced by your country’s government. Kindly consult your local customs office for details about potential duties levied on the product being delivered.

Can any jacket be asked to be made custom? What kind of information should I give

Certainly, we can provide you with jackets that are customized to your requirements. Just let us know the style, measurements, and any special requests for customization.

Do you charge for asking a custom order, getting a quotation, and discussing about custom order?

We have free consultations and quotes for custom orders. There is no fee to talk about your customization needs with our team.

Can I have my jacket custom-made in any type of leather?

For sure! We have different kinds of leather that are top-notch for your jacket made to order. You can pick from these choices or talk with our people about what you like best.

Do you offer fabrics other than leather for custom orders?

Certainly, we do handle custom orders in fabrics other than leather. When you talk about your custom order with our team, please mention the kind of fabric you prefer.

How does the Custom Order process work?

Our way for custom orders begins with a meeting where you talk to our design group about what you need. We make a special design and give you a quotation, which will be prepared after the plan is confirmed. When it’s okayed by you, we start working on crafting your tailored item.

I have a hesitation about this because I am not seeing the product before ordering it. How can I be sure of size, design, and quality?

We understand your worries; the team is dedicated to making sure that you are happy. We give thorough discussions, design views and quality guarantees in every step of creating a custom order.

I received a custom order. Can I return it for a replacement?

Due to the unique nature of custom-made items, our return policy may not be the same for all products. For more details about returning a custom order, please reach out to our customer service team.

I received a custom order. Can I return it for a refund?

The policy of refund for your specific order can change, as it depends on the kind of customization involved. Please contact our customer service group to talk about what you can do in this situation.

How long does it take for a custom order to be delivered to me?

Shipping times for custom orders could change, based on how complicated the customization is and our production plan. When you confirm your order, our group will give you an estimate of time.